Shipping and Returns
SHIPPING AND RETURNS
Find out more about Customline
SHIPPING
We offer express shipping across Australia for all our desks – pricing based on your postcode is available at checkout.
DELIVERY TIMEFRAME
Orders typically arrive within 5-10 business days, depending on your location.
TRACKING INFORMATION
You will receive tracking details once your order is dispatched.
ASSEMBLY REQUIRED
Desks arrive disassembled with instructions for easy setup.
CHANGE OF MIND RETURNS
Accepted within 7 days of delivery. Product must be in original condition and packaging. Return shipping fees apply.
- The product must appear ‘as new’ and exhibit no signs of use, wear and tear, or damage. Returns will not be accepted for items that are not in a condition to be resold. Specifically for desktops, this includes instances where the top has been attached to a frame with wood screws, rendering it no longer in a sellable state.
DAMAGED OR FAULTY ITEMS
Please report within 48 hours of delivery for a free replacement or repair.
WARRANTY
All desks come with a 2-year manufacturer’s warranty covering defects and craftsmanship.
BULKY ITEM HANDLING
Due to size and weight, please ensure someone is available to assist with delivery and setup.
CUSTOMER SUPPORT
Our team is here to help with any questions or concerns regarding shipping and returns.
CONTACT US
GET IN TOUCH
Ready to elevate your workspace? We’re here to help you find the perfect desk solution. Fill out our online form, and our dedicated team will get in touch with you shortly to discuss your needs and answer any questions.
